The performance and quality of call centers often suffer from operational failures. In this article, we’ll look at the main mistakes made by operators.
Work in b2b is considered complicated, it is different from the b2c segment. You have to be prepared straight away for the fact that there will be no connection
Often it is not enough just to buy a virtual number and set up a PBX, so that customers come through this sales channel. The service provided by the company is important.
IP-telephony successfully replaces landline communication. It does not require any additional support or devices, while guaranteeing uninterrupted communication
Everyday life in the office is often noisy and many people find it stressful. Ringing phones, loud colleagues, noisy printers and coffee machines.
The advantages of IP telephony Some of the basic advantages of IP telephony have already been mentioned. The other plus points depend on the provider and/or device.
In this article you will learn how to select a suitable provider and how a conference call is organized and conducted. How to find a suitable provider
Phishing scams have been around almost since the dawn of the Internet, which has an unexpected downside. Since phishing attempts often follow a familiar
What is phishing? Phishing refers to attempts by hackers – or criminals – to impersonate a trusted communication partner in a digital communication
In a professional business environment, addressing customers and prospects in a friendly, direct and informative manner is an indispensable prerequisite